RETURNS

      Customer-First Return Policy ✨
      Brief Introduction: This policy applies to all ordinary commodities in the store, focusing on flexible after-sales processing, fully respecting users’ independent shopping choices, and solving various post-purchase problems for consumers.
      Core Applicable Scenarios
      No rigid restrictions on product categories. All daily shopping goods can apply for returns for legitimate reasons. Common applicable scenarios cover subjective experience differences and objective product abnormalities. We try our best to avoid rigid rules and provide humanized after-sales support for every order.
      Basic Return Standards
      Returned items must be kept intact without artificial damage. All original supporting accessories and packages shall be retained completely. We will conduct comprehensive judgment combining product appearance, functional integrity and use status. For minor flaws that do not affect secondary sales, we will try our best to provide inclusive processing solutions.
      Order Processing Rules
      We will try our best to accelerate application review and parcel verification progress. After the inspection is passed, users can choose original path refund, equivalent product exchange or store balance reservation according to personal needs. We will prioritize users’ preferred processing method on the premise of conforming to service specifications.
      Supplementary Explanation
      Customized products made according to user exclusive requirements are non-returnable, due to their personalized attributes and non-resalable features. For all other conventional products, we maintain an open and flexible after-sales mechanism. If users have any doubts about return rules, they can consult our customer service team at any time, and we will try our best to answer and solve problems.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.